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The channel isn't available message

This channel is available in the territories, as well as select countries. For a list of countries, see Where is this channel available?

If you're located in one of these areas and you get a "The channel isn't available in your region yet" message, your IP address might be blocked or incorrectly identified as being outside of this channel service area. To resolve this, try these steps:

Step 1: Unblock your IP address

Disable your VPN, proxy, or anonymization service so that your IP address is not blocked.

Step 2: Restart your network devices

Try restarting your modem and router. Here's how:

  1. Turn off or unplug the device with this channel.
  2. Unplug the power from your network devices (modem, router, etc.).
  3. Wait 30 seconds.
  4. Reconnect the power to your modem and wait for it to connect to the Internet (about a minute).
  5. Reconnect the power to your router and wait for it to connect to the Internet.
  6. Turn your device with this channel back on.
  7. Open the channel and try to watch something.

Step 3: Contact your ISP

If you've disabled VPNs, proxies, and anonymization services, please contact your Internet service provider for help.

Step 4: Contact us

If you still get a service area message, gather the following info and contact us:

Your Internet Service Provider (ISP)
Your IP address (open a browser and type 'what is my IP address to get this)

Further readings

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What's this app?

This app is a Progressive Web App (or simply PWA). Install it on any smartphone, tablet or desktop computer — it uses very little storage space and requires no updates. By design, a PWA cannot access your device data or personal information.

Availability

Install LiveTV in a few seconds — directly from your browser. This app is available on Android (Firefox, Google Chrome, Samsung Internet, Microsoft Edge, Opera, Brave, Huawei Browser, Baidu, UCWeb), on Windows and macOS (with Chrome or Edge), and on iOS with Safari (since iOS 11.3). Simply click on the Install button at the top of the page.

Caution error_outline

On desktop, Safari and Firefox do not support PWA installation. They do support offline capabilities, but the experience will always start within the browser user interface. It may get fullscreen, but never a standalone window on desktop.

On iOS and iPadOS, PWAs are only installable if the user is using Safari. That means that users won't install PWAs if they use different browser apps, such as Google Chrome, Firefox, or Microsoft Edge. On both Android and iOS, users can't install PWAs from many in-app browsers, such as Facebook Mobile Browser, Instagram, Google Search App, or Gmail.

Other devices devices_other

Some other small devices support PWAs, such as game consoles (Xbox with Microsoft Store) or XR devices (Microsoft Hololens, plans for Facebook's Oculus). However, the rest of the devices with a browser do not typically accept PWAs, including:

  • Game consoles
  • Smart TVs
  • Smartwatches
  • Cars
How to install a Progressive Web App?

Installing a PWA can be a confusing process and looks quite different from one device to another. As such, we put together this handy guide to help you figure out how to install a PWA on your Android smartphone, iPhone, or computer. Read more.